Shipping Policy

Last updated: May 9, 2026

At Volt Surge Parts, we aim to make the shipping process as clear and simple as possible for our customers. Please read this Shipping Policy carefully before placing an order, as it explains our delivery timeframes, shipping costs, delays, and what to do if there is an issue with your delivery.

Shipping Locations

Volt Surge Parts currently ships orders within Australia. At this time, we do not guarantee international shipping. If shipping options change in the future, this policy may be updated to reflect those changes.

Processing Time

Orders are processed after payment has been received and confirmed. Processing times may vary depending on product availability, order volume, supplier availability, and other factors. We aim to process orders as quickly as possible, but some items may require additional time before they are shipped.

Shipping Time

Estimated delivery time is approximately 2–6 weeks from the date your order is shipped. Delivery times are estimates only and may vary depending on product availability, carrier delays, demand, and other external factors outside of our control.

Shipping Costs

Volt Surge Parts currently offers free shipping on all orders. This means customers will not be charged an additional shipping fee at checkout unless stated otherwise on the product page or during checkout.

Tracking

Tracking may not be available for all orders at this time. If tracking information is available for your order, it may be provided to you once your order has been shipped. Customers can contact us if they have questions about the status of their order.

Delays

Shipping delays may occur due to circumstances outside of our control, including carrier delays, stock availability, weather conditions, public holidays, high demand periods, or other unexpected issues. We appreciate your patience and understanding if your order takes longer than expected.

Lost or Stolen Packages

Volt Surge Parts is not responsible for lost or stolen packages once they have been shipped. However, if there is an issue with your delivery, please contact us and we will do our best to assist you in resolving the situation.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping information at checkout. Volt Surge Parts is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible.

Contact

If you have any questions about shipping, delivery timeframes, or your order status, please contact us at voltsurgeparts@gmail.com.